Please put your name, address, e-mail address, telephone no. and your favorite product into the "My Cart" and check out. After we received your order, we will contact you by phone or WhatsApp to confirm and payment. Customer must be sent the payment slip by WhatsApp to (852) 6383 9108. After payment received, we will arrange delivery.


We will send SF Waybill no. by WhatsApp for tracking. Normal local purchase will be within 2 - 7 business days you will receive the order of the product.


We accept payment through the following bank account or payment method:


Bank Name

Bank Account

Bank Account Name

Bank of China


Best Supreme (Holdings) Limited

PayMe / FPS

6332 1238

Lok Yxx Kxxx

Alipay/ WeChat Pay

(Scan the QR CODE,enter the correct value,send the payment record through WhatsApp to 6383 9108)

PayPal Checkout will be processed automatically  



1. Self pick up (Address: Unit 11, 12/F, Heng Ngai Jewelry Centre, 4 Hok Yuen Street East, Hung Hom, Kowloon, H.K.) *MTR Whampoa Station Exit A 

2. SF Express – Self pick up and pay by receiver (Hong Kong only, not applicable for BUTCH PETS FOOD)

Customers shall be responsible for the delivery fee and settle the payment upon collecting the products. Please note that delivery fee is not reflected on the order. Information about delivery fee, please refer to: SF Express.

For Butch Pets Food

Any purchase on Butch Pets Food products (include Butch Label, Golden Boy, Optimize Pro, Wag, Ginger Tom) over HKD$500, enjoy free delivery* service.

*Applicable to Hong Kong, Kowloon and New Territories Region only, not applicable to outlying islands, Ma Wan, Discovery Bay and remote areas.

- All of the confirmed orders cannot be canceled, changed or replaced. If your received products, due to our company arrangements causing errors or differences, please contact us within 24 hours of the specific situation. We will replace the products with you within 72 hours. Otherwise products once sold are non-refundable.
- If there are any special delivery enquiries, please specify in the "Remarks" column during the payment process. We will contact you for details and discuss the feasibility.
- Our Company reserves the right to amend the above terms and conditions at any time without prior notice. If there are any dispute, the decision of the Company is the final decision.