Please put your name, address, e-mail address, telephone no. and your favorite product into the "My Cart" and check out. After we received your order, we will contact you by phone or WhatsApp to confirm and payment. Customer must be sent the payment slip by WhatsApp to (852) 6339 1298. After payment received, we will arrange delivery.
We will send a photo of your order & SF Waybill no. by WhatsApp for tracking. Normal local purchase will be within 2 - 7 business days you will receive the order of the product.
We accept payment through the following bank account or payment method:
|
Bank Name |
Bank Account |
Bank Account Name |
|
Bank of China |
012-645-0-001384-8 |
Best Supreme (Holdings) Limited |
|
PayMe / FPS |
6332 1238 |
Lok Yxx Kxxx |
|
Alipay/ WeChat Pay （Scan the QR CODE，enter the correct value，send the payment record through WhatsApp to 6339 1298） |
 |
|
| PayPal | Checkout will be processed automatically |
|
Delivery: |
1. Self pick up (Address: Block C, 5/F, Wan Mow Factory Building, 5-7 Ng Fong Street, San Po Kong, Kowloon, H.K. 2. SF Express – Self pick up and pay by receiver (Hong Kong only, not applicable for BUTCH PETS FOOD) Customers shall be responsible for the delivery fee and settle the payment upon collecting the products. Please note that delivery fee is not reflected on the order. Information about delivery fee, please refer to: SF Express. |
| For Butch Pets Food |
Any purchase on Butch Pets Food product (include Butch Label, Golden Boy, Optimize Pro, Wag, Ginger Tom) over HKD$300, enjoy free delivery* service. *Applicable to Hong Kong Region only (include Tung Chung, Ma Wan and Discovery Bay), not applicable to outlying islands and remote areas. |
- All of the confirmed orders cannot be canceled, changed or replaced. If your received products, due to our company arrangements causing errors or differences, please contact us within 24 hours of the specific situation. We will replace the products with you within 72 hours. Otherwise products once sold are non-refundable.
- If there are any special delivery enquiries, please specify in the "Remarks" column during the payment process. We will contact you for details and discuss the feasibility.
- Our Company reserves the right to amend the above terms and conditions at any time without prior notice. If there are any dispute, the decision of the Company is the final decision.